Electronic window dressing: impression management with Websites

Department of Business Information Systems and Operations Management, Belk College of Business Administration, University of North Carolina Charlotte, Charlotte, NC, U.S.A.; Department of Management Information Systems, College of Business Administration, University of Central Florida, Orlando, FL, U.S.A.; Department of Information Technology and Operations Management, College of Business, Florida Atlantic University, Boca Raton, FL, U.S.A.